North Total Assistance
Any questions? Please browse through our FAQs section to see if we haven’t already answered this, and if it isn’t, get in touch with our friendly team through the contact details here:
Talk to us
Send us a message!
Phone: 0845 565 1886
Frequently Asked Questions
How will North Total work?
North Total is a web product which will assist you to shield, manage and budget your finances. Furthermore, it helps you build up your savings and teach you ways to extend your monthly financial income. Subscription to North Total allows you add your bank accounts and credit cards to your account making it easier for you to track your transactions altogether. You’ll even be alerted of any suspicious activity, to make sure fraudulent behaviour is avoided.
How do I sign in?
To sign in, click here, and enter your username and password provided at initial sign-up.
What if I forget my password?
All you’ve got to try and do if you’ve forgotten your password, is head over to the sign-in page, click on ‘Forgotten Password’, where North Total will send you an email with recovery instructions.
How am I able to modify my password?
Once you’re signed in to your account, go to ‘My Profile’. Here you’re ready to enter a brand new password, which can be effective right away.
How do I add my accounts and cards to North Total?
The first time you sign up to your North Total account, you’re directed to the ‘Add Account’ wizard. This wizard shows you the method of adding your accounts step by step. All you’ve got to try and do is choose the bank or credit card supplier, and enter your online login banking credentials. You’re free to add or take away accounts whenever you would like, and may add further accounts by merely clicking ‘Add Account’ on the dashboard.
How much will my subscription cost?
Your account initially comes with a FREE 5-day trial. Thereafter, you’re charged £38.10 per month to continue your subscription. You can cancel your subscription at any time and cannot be charged once you do so.
I get errors when I add my accounts. What do I do?
Common errors are sometimes resolved by attempting to add the account. If you’re still experiencing problems, please contact our service team by sending a message via the contact form, email us at firstname.lastname@example.org or call us on 0845 565 1886, (Monday-Thursday 9am-6pm, Friday 9am-5pm).
How secure is your website?
Security is a priority at North Total, with our technology being as secure as it can be, we use SSL cryptography on all our services. We also don’t have access to your online banking credentials, all this data is processed by a third party provider with over fifteen years’ expertise with the business.
I’ve been told by my bank to not share my login data, is that correct?
Your bank is correct to inform you to keep your login data safe, this is often to avoid having your details fall into unreliable hands and you becoming a victim of fraudsters. North Total provides you with a secure service to help with the protection and management of your cash. Some banks do acknowledge the advantages of aggregation services, others don’t, however this doesn’t exactly mean they’re against the aggregation of accounts.
I want to cancel my subscription; are you able to help?
Sign in to your account and proceed to ‘My Profile’, where you’ll see the button ‘Cancel My Account’. Click ‘Yes, Cancel’ to verify the cancellation. You’ll not be charged for subscription.
Can I get a refund on my subscription fees?
You’re aware at the start of your subscription that you’ll receive a FREE 5-day trial, and pay £38.10 per month afterwards to keep receiving our services. You’re allowed to cancel your account at any given time, however you won’t be eligible for a refund of your fees.
How do I establish contact with North Total?
If you’ve got any queries, please browse our FAQ section to make sure that the question hasn’t already been answered. If you would like to talk to a member of the North Total team, contact us directly by dropping a message via the contact form, email us at email@example.com or give us a ring on 0845 565 1886 (Monday-Thursday, 9am-6pm, Fridays 9am-5pm).
I am unsatisfied with North Total, how do I complain?
We always strive to satisfy you with North Total’s services, however, we know that this generally might not be the case. If you’re unsatisfied, we’d wish to hear from you quickly. Contact a member of the North Total team directly by dropping a message via the contact form, email us at firstname.lastname@example.org or give us a ring on 0845 565 1886 (Monday-Thursday, 9am-6pm, Fridays 9am-5pm).
Why is my banking account unlisted on North Total?
Despite having the bulk of all United Kingdom banks and credit card suppliers, there are a couple of banks that are yet to be added. If your bank isn’t mentioned, please let us know, so we can attempt to get them added to our service. Contact a member of the North Total team and provide all the details directly by sending us a message via the contact form, email us at email@example.com or give us a call on 0845 565 1886 (Monday-Thursday, 9am-6pm, Friday 9am-5pm).