Terms and Conditions

Terms and Conditions

Phone: 0845 565 1886

Email: info@northtotal.co.uk

Opening Hours: 
Monday-Thursday, 9am-6pm
Friday, 9am-5pm

1. Company Information

North Total is a trading style of Momentum Online Ltd., a company registered in the UK, Number 10912833. Our Registered office address is 10 Queen Street, Ipswich, England, IP1 1SS.

The terms set out here govern our contract with you.

The present Terms & Conditions regulate your use of the website https://northtotal.co.uk and the services available on the same https://northtotal.co.uk website. These Terms & Conditions also apply where you access our services via an authorised third party.

We advise you to print a copy of these Terms & Conditions and keep it for your future reference.

We intend to rely on these Terms & Conditions, which will be legally binding. By using our website and services you agree to comply with the terms set out here. You should read these Terms & Conditions carefully and contact us if you need clarification on any point.

2. Right to Change the Terms & Conditions

2.1 Due to changes to the website or service, changes within the law or our arrangements with third parties, we may have to modify these Terms & Conditions and we reserve the right to do so.

3. Registration

3.1 To use our service you should sign up on the website and login through your personal details provided as a part of the signup method (i.e. email address and password). Please bear in mind that it’s your responsibility keep your login details confidential and make certain you don’t share them with anyone.

3.2 We won’t be accountable to you if an unauthorised access to your account or unauthorised activity on the websites happens as a result of your sign up details falling into the hands of another person unless this is directly caused by our negligence.

3.3 If you suspect that anyone has obtained your login details without your consent or if you become alert to any other breach of security on the websites, please contact us immediately.

4. Services Offered

4.1 Our service is as described on our website and/or, where you access our services via an authorised third party website.

4.2 For services provided by third parties, different terms and conditions will apply.

4.3 Please note that these Terms & Conditions apply to any services you request on or are provided to you from the website. These include trial services, free services and those services for which we make a charge.

4.4 When you request a service from us, a binding legal contract is formed between you and us on the earlier to occur of:
4.4.1 when we receive payment from you
4.4.2 when we make the service available to you.

4.5 If you make a mistake when requesting a service from us, please contact us as soon as possible so we can try to help you correct it.

 

5. Assignment Rights

5.1 This agreement could also be appointed by us to a third-party service supplier that can offer a similar, or very similar, services to that which this agreement refers. If so, we’ll inform you by email before the assignment takes place. Any assignments are at no added cost, fee or exposure to you and that the terms offered by the party are just like those offered by us once this agreement was executed.

5.2 Any assignee will have the total rights afforded by this agreement.

5.3 In the event of this agreement being assigned to a third party, the assignee will not require any action whatsoever from you. It is our duty to inform you of any assignment and transfer. However, once the assignment has been completed, the assignee will communicate directly with you from that point onwards. Any further assignees will carry the same obligations.

5.4 We can make certain that, within the event of any assignment, all third party service suppliers are compliant with their obligations towards you as was initially agreed on, that your information is kept safe per all legal requirements and that you’re not kept ignorant of all procedures for complaints and different resources that you were originally entitled to according to this agreement.

6. Trial Terms

6.1 The trial period is 5-FREE days.

6.2 Trials may not be available for all services and are made available by us at our discretion.

6.3 If you do not cancel before the end of your trial period and if you have registered for a subscription service, your access to the services will be automatically renewed on a subscription basis and you will be charged a monthly fee of £38.10 for the service until any time.

6.4 You are free to cancel your trial at any time during the trial period. For free trials, you will not be entitled to any refund or credit from us.

7. Prices & Payment Conditions

7.1 We will update the prices displayed on the website regularly as they are subject to change from time to time.

7.2 The prices for services indicated on the website are inclusive of all taxes, including VAT, which may be payable with respect to the services. All payments will be taken in pounds Sterling.

7.3 If you’ve signed up to a subscription service, we’ll inform you earlier by e-mail or by posting a notice on the website regarding any significant changes which will have an effect on your future payments. We strongly suggest that you check the website frequently for any such notices.

7.4 Certain payments should be made earlier by credit or debit through the payment facilities indicated on the website.

7.5 Subscription service payments must be made by credit or debit card using the payment facilities on the website. By giving us your payment details you authorise that we continuously take subscription payments from your payment card account until you or we end the services. We may stop providing the services without notice to you if, at any point, we are unable to obtain payment using the payment method details you provided to us.

7.6 To be positive that your payment card details are secure, you agree that we will use the services of a secure Payment Service Provider (PSP) which will hold your card details and on our behalf, or any ulterior assignees subject to clause 5. All references to “us” or “we” during this clause 7 refers to the PSP and us wherever applicable. The PSP undertakes to comply with all data protection and disposal in accordance with all legal requirements. To facilitate the process of payments and repayments, you authorise us to pass your charge, credit and debit account credit details to a PSP and for them to be maintained.

7.7 If your monthly subscription payment of £38.10 is declined we will immediately take 33p in order to verify your card details and cover search and administration costs. If both of these attempts fail, we will continue to try to collect payment for your monthly subscription fee of £38.10 periodically until we succeed. Should the 33p verification payment be successful, we will continue to try to collect the remaining amount of your subscription fee of £38.10 at regular intervals until achieved.

7.8 We’ll debit 33p from your card for identity verification reasons.

7.9 The credit or debit cards we tend to settle for as payment methods are displayed on the website.

7.10 No payments are deemed made till we’ve collected funds and that we might decide to not offer services till we receive payment fully.

7.11 You are responsible for making sure that all payment details you provide to us are correct and complete. We are not responsible for supplying services if the details you submit are incorrect, out of date or incomplete.

7.12 We aren’t accountable to you for any overdraft or “over the limit” bank fees or charges you will incur if your payment card account or facility contains insufficient credit or funds at the time we take payment for the services.

7.13 If you proceed to buy a product or service from a 3rd party, the fees and payment terms are subject to the third party’s relevant terms and conditions.

7.14 We might receive commission and payment from third parties who advertise on or are connected to the websites or as a result of you having purchased product and/or services. All such commission and costs shall be maintained fully by us.

7.15 In the event that this agreement is appointed to a 3rd party service supplier, you herewith authorise that the secure PSP that has received your payment card details firmly will use those details to gather payment for the services on behalf of the party.

7.16 In accepting these Terms & Conditions you agree for the acquisition and delivery of the services provided for during this agreement and any services delivered by a third party to be paid via the secure PSP arrangement as explained during this agreement.

8. Cancelling

8.1 If you opt to cancel your subscription for the service we offer, you will be eligible to receive a refund. However, if you’ve not paid a fee for the service provided by https://northtotal.co.uk that means if you’ve been offered a free trial, you may not be eligible for a refund.

8.2 As per your statutory right, you’ll be able to contact us by email to request the cancellation of the services fourteen days of signing up on the website. If you decide on to do so, you need to send your email to info@northtotal.co.uk. In order to allow us to find your subscription and cancel it on your behalf, please provide us with the following information:

8.2.1 State that you wish to cancel the service provided by https://northtotal.co.uk
8.2.2 Indicate your full name.
8.2.3 Give us the email address you are currently receiving emails to.

8.3 Once we’ve received this data from you, we’ll cancel your subscription.

8.4 If you would like to cancel your subscription and you’re not inside the statutory timeframe to try and do so, please contact our client services to request cancellation and a member of our team can cancel the services on your behalf. The cancellation can take effect from the end of the month we speak to you.

8.5 If you would like to discuss any facet of your subscription before cancelling it or if you’d opt to discuss the cancellation of your subscription over the phone, please call us on our customer services number provided.

8.6 We may cancel your subscription to the https://northtotal.co.uk services by giving you advanced notice provided that such termination will not take effect until the end of the current membership month.

8.7 If your subscription has ended, we may contact you to invite you to re-register for the same or different https://northtotal.co.uk. Any such invitation will give you the option to unsubscribe from being contacted by us again.

8.8 If your monthly subscription has been previously cancelled, either by you or by https://northtotal.co.uk and you re-subscribe to another or the same https://northtotal.co.uk service, you will pay the fee applicable to the services at the time of re-subscribe.

9. Your Data

9.1 We take information security a priority and we observe the relevant provisions of United Kingdom data protection legislation. We’ll use any data given to us by you or collected by us throughout your use of our website and services solely in accordance with our applicable Privacy Policy.

9.2 Agreeing to these terms gives us permission to give your payment information to a PSP third party for storage, keeping and transfer as per the agreement. We will make sure that any subsequent assignee that has access to your data has committed to the same degree of data protection that is legally required and offered by us to you, that the data is kept in Europe and regulated in compliance with the General Data Protection Regulation (GDPR) and any other applicable laws.

9.3 We will record phone calls you make to our client services for audit, coaching and quality functions.

10. Liability & Limitations

10.1 We advise you to contact your local Citizens Advice Bureau if you need more information on your legal rights and how they may be affected by these Terms & Conditions, including this section. Nevertheless, we strongly advise you to contact us directly if you experience any difficulties with this website and we will make sure we deal with your issues.

10.2 We aren’t liable for losses suffered because of any events beyond the reasonable control of the company.

10.3 We aren’t liable for losses you suffer that aren’t directly caused by our actions or our failure to act.

10.4 None of the terms stipulated in these Terms & Conditions exclude or limit our liability with regards to death or personal injury caused by our negligence, our fraud, which is illegal for us to exclude or limit or try to exclude or limit our liability, or our duties or liability under the FMSA.

10.5 We are not responsible to you for any damage caused to any hardware or software used to access, use or download our services unless this has been caused by our negligence.

10.6 Except as otherwise stated in these Terms & Conditions, our aggregate liability to you coming out of or in respect of each service shall not exceed

(1) £75 or
(2) if you pay a subscription fee for the relevant service, the then current annual fee for that service or monthly fee x 12 if that amount is greater than £75.

10.7 We aren’t liable for any losses you suffer beneath any contract you’ve got with a 3rd party through which you access our services and any website that’s arranged or paid for.

10.8 Our liability to you shall not include the subsequent business losses that you might incur the business data, lost profits, lost earnings, business interruption or reduction in the value of an asset.

11. Complaint Policy

11.1 We always aim to provide you with the best possible service, but in the unlikely event that you have cause to complain about any of our services, our contact details can be found on our website https://northtotal.co.uk.

11.2 You agree to not submit a similar grievance to us more than once.

11.3 All complaints are addressed, processed and answered in thirty operating days. If we want additional data to finish the investigation of any grievance, we’ll contact you to alert you to it. Please bear in mind that, if the information isn’t provided to us within fifteen days from the request date, it’ll be our understanding that you simply set to withdraw your grievance.

12. Use of the website & Material

12.1 You are authorised to access and make personal non-commercial use of the website, our material and third party content we make available on the website for lawful purposes only and in a way that does not infringe our intellectual property rights or those of third parties. Any access or use other than that which is personal non-commercial must expressly be authorised by us in writing and in advance.

12.2 You need to guarantee to not do something that would damage the website or the computer systems that host the website. You should not do something that undermines or inhibits the use and pleasure of the website by different users.

12.3 We don’t authorise you to try and do something with the website except to browse its contents and use and services created obtainable by us to you.

12.4 It’s your responsibility to make sure that the data you input on the Website is true and correct and free from viruses and harmful code.

12.5 None of our material or third party content contained within the website could also be reproduced or distributed without our previous written consent, except that you simply might transfer or print one copy for your own personal non-commercial use.

12.6 The website contains content that’s made accessible to us and by third parties. All data delivered to you within the course of the services and all intellectual property rights in third party content belong to the relevant third party or their licensors.

13. Guarantees & Disclaimers

13.1 We will endeavour to provide the websites and the services with reasonable care and skill and to ensure that the services are fundamentally as described on the website and in these Terms & Conditions.

13.2 We take measures to make sure that the websites and our material are free from computer viruses and other harmful computer software. Nevertheless, we cannot guarantee this due to the nature of the Internet. We recommend that you use appropriate firewall and antivirus software to protect your devices and data.

13.3 Though we tend to do our greatest to make sure that the website is functioning properly all the time, this could not perpetually be possible. We don’t guarantee that the website or services are accessible all the time or at any specific time. They might be inaccessible if our systems are undergoing repair or maintenance or are otherwise inaccessible.

13.4 We handle the sourcing and supply of the information made available to you in connection with the website or services with reasonable skill and care. However, in regard to the information we obtain from third party sources, we cannot guarantee that any of that information is accurate, correct, up to date or complete.

13.5 Aside from the commitments we expressly created in these Terms & Conditions and any further commitments arising out of consumer rights granted by law, we don’t make other commitments or guarantees regarding the website or the services we offer.

13.6 Nothing provided by us on or in reference to the website or services is or shall be deemed to represent monetary, legal or other advice. The information we offer isn’t meant to be relied on by you in creating any specific decision or to replace independent skilled advice. Any data provided by us on or in reference to the website is for general information functions solely.

14. Final Considerations

14.1 You will not transfer any or all of the rights granted to you in these Terms & Conditions to the other person.

14.2 We may discontinue or change the website or services at any time and at our discretion. We will try to make sure that any such discontinuation or modification does not materially adversely affect the nature of the services we supply to you.

14.3 These Terms & Conditions are a contract between you and us and form the entire agreement between us. No one except you and us have any right to enforce these Terms and Conditions by virtue of the Contracts (Right of Third Parties) Act 1999.

14.4 All communication between you and us are conducted in English.

14.5 Any notices we send to you may be sent to the latest recent email address or postal address you’ve provided to us.

14.6 English law applies to these Terms and Conditions. If any disputes arise between you and us with respect to these Terms and Conditions and you would like to require court proceedings, you need to do so within the English Courts.